Support Center isn't receiving images from my IP camera

Last Updated: Jul 30, 2012 02:48PM ADT
Are your camera's images not being received by It may be a DNS issue preventing your camera from being able to reach our servers (ex:, as it is unable to find the IP address for the FTP server. 
The easiest fix is to set a DNS server in your camera's network settings page. Rather than digging out the DNS settings specific to your ISP, we recommend simply using and These are DNS servers from OpenDNS, another great startup. 

If your IP camera is working in a live view through your router, and is still not receiving any images, please e-mail, and we will get back to you as soon as possible. 

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